These Terms and Conditions ("Terms") govern your use of Coach Glow AI (the "Service"), operated by Ashley Alyssa LLC ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms.
1. Eligibility & Account
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have authority to bind your organization (if signing up on its behalf). You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and keep it up to date.
2. The Service
Coach Glow AI provides software for coaches to manage clients, programs, check-ins, journals, calls, and resources. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms and your chosen plan.
3. Acceptable Use
You agree not to misuse the Service. You will not:
- Use the Service in violation of any law or regulation;
- Engage in fraud, spam, harassment, or abuse;
- Infringe the intellectual property or privacy rights of others;
- Probe, scan, scrape, reverse engineer, or interfere with the security or integrity of the Service;
- Upload malware, viruses, or harmful code;
- Resell, redistribute, or sublicense the Service without our written consent;
- Circumvent usage limits, rate limits, or technical restrictions.
4. Intellectual Property
The Service, including all software, documentation, branding, and content we provide, is owned by Ashley Alyssa LLC and protected by intellectual property laws. You retain ownership of content you upload ("User Content"). You grant us a limited, worldwide license to host, process, and display User Content solely as needed to provide the Service.
5. Payments, Billing & Subscriptions
Payments are processed securely by Stripe on our behalf. By subscribing, you also agree to Stripe's End User Terms. Subscriptions renew automatically at the end of each billing period until cancelled. You can manage your payment method, view invoices, or cancel anytime from the billing portal in your account settings.
6. Suspension & Termination
We may suspend or terminate your access to the Service, with or without notice, for: (a) material breach of these Terms; (b) non-payment; (c) security or fraud risk; or (d) repeated or serious policy violations. You may cancel your subscription at any time via the billing portal. Upon termination, your right to use the Service ends; we will retain your data for a reasonable export window before deletion.
7. Service Availability & Warranties
We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements. To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury where such limitation is prohibited by law.
9. Indemnification
You agree to indemnify and hold harmless Ashley Alyssa LLC from any claims arising out of your User Content, your use of the Service in violation of these Terms, or your violation of any law or third-party right.
10. Changes to the Service or Terms
We may update the Service or these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the United States and the state in which Ashley Alyssa LLC is registered, without regard to conflict-of-law principles. Any disputes will be resolved in the competent courts of that jurisdiction.
12. Contact
Questions about these Terms? Contact us at support@coachglowai.com.